faq

KIMISOO SHIPS WORLD WIDE?

Almost worldwide! Europe for now and we will expand our services to cater to worldwide needs. To view all of the available delivery destinations, please click on Shipping + handling so you can view all the countries where purchase and delivery is currently available.

 

IF MY COUNTRY OF RESIDENCE IS NOT LISTED, WHERE CAN I PURCHASE KIMISOO PRODUCTS?

If your country is not currently listed, please click on "Stockists" section, to look for your closest retailer. 

 

HOW CAN I TRACK MY ORDERS?

KIMISOO will send you update emails during the order process to keep you informed of the status of your purchase. You may track the delivery of your order by using the tracking number provided by the courier. You will find the tracking number for your order in the confirmation email.

All orders are processed Monday through Friday, excluding weekends and official public holidays. The courier will try to deliver the package for two (2) delivery attempts contacting the consignee. If no one is available to sign for the package and if after 5 days there is no direct communication, the package will be returned to KIMISOO warehouses.

 

WHAT IS THE MINIMUM ORDER FOR FREE DELIVERY?

You can benefit all year-round from free delivery with purchasing the equivalent of €200 or above in Europe, and €300 for the rest of the world.

The discount will be automatically applied during check-out.

 

WILL I BE CHARGED TAX OR DUTY?

For non European destinations, import duties may apply on entry to the destination country. Customs policies vary widely from country to country. Therefore we suggest that you check the requirements in your country before placing an order. We will not be liable for any custom or import duties. To help estimate any duties and taxes click try using this external www.simplyduty.com

For UK consumers, after Brexit on 1st Jan 2021, Tax or duties may apply on arrival to the UK.

For US consumers, starting March 10, 2016, imports of merchandise up to USD 800 will be allowed into the United States free from duties and taxes.

KIMISOO is based in Athens, Greece.

 

If you need any further information, please send us a mail at hello@kimisoo.com

 

WHAT PAYMENT METHODES DO YOU OFFER?

  1. Credit card: Visa, Amex, MasterCard.

  2. Apple Pay

KIMISOO.COM uses Secure Sockets Layer (SSL) software. This software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so that they cannot be read as the information travels over the Internet.

 

HOW DO YOU SHIP GOODS ?

  1. SVUUM Courier for GREECE

  2. DHL for EUROPE + WORLDWIDE

CAN I PICKUP MY ORDER ?

Ofcourse! You can pickup your order from our KIMISOO showroom + store at Aigaleo - 3, Oryzomilon street, 122 44 (Pennie Factory). Mon – Fri : 9a – 5p
Sat : 9a – 5p T. +30 210 5120595 E. hello@kimisoo.com